Design Dialogue
Looking for more colors and designs to express your mood?
Next season, we’re unveiling a whole new spectrum of shades that’ll make your heart sing.
Keep your eyes on our socials and join our email list for the VIP scoop on our upcoming colors, finishes and designs.
Plus, you’ll get the chance to snag exclusive pre-launch perks.
Stay tuned – your style story is about to get a splash of color!
Shipping
Do fabulous hair days come with free delivery?
Absolutely! When you treat yourself to $50 or more of our chic hair accessories, shipping within the continental US is on us.
For all other orders, your carrier calculates shipping costs once you pop in your address at checkout. Easy-peasy!
Returns/Exchanges: Our Happiness Guarantee
Delivery Drama: Package playing hide and seek? Says ‘delivered’ but is playing coy?
If your treasures trek elsewhere, remember, once it leaves our hands, and delivery is confirmed, it’s in the fate of the fashion gods.
Address typos? Please double-check it before processing your order.
If your pieces make their way back to us because of an incorrect address, a restocking fee may apply.
Email us at Returns@ShopMascella.com – we’ll follow up with the courier and explore every avenue to ensure you get your glam.
European Union 14-day Cooling Off Period
For our stylish EU friends, you have the luxury of 14 days to ponder your purchase. No questions asked, just fashion freedom.
The same return charm applies – unworn, tagged, and in its original packaging.
Item Imperfections: Encountered a beauty blip or mix-up? Damage from shipping gremlins?
Contact our style squad at Returns@ShopMascella.com within 14 days with your order number and a snapshot of the piece.
We’ll have your fashion fix or swap sorted in a snap!
Refund Reassurance: How soon will my funds do an encore?
Our credit card maestros says please give them 10 business days for the refund to show up on your account.
What if I want to return my style statement?
Not possible – you’ll be smitten!
But on the off chance you’re not, we’re here for you.
Get in touch within 14 days of receiving your order, and we’ll smooth it out.
Exchanges? Just say the word within the same 14-day time period. Shoot us an email at Returns@ShopMascella.com with your details and desires, and we’ll work our magic.
Mascella does not cover the cost of returning or exchanging products.
Gifting Glam
Can I send Mascella products as a gift?
Of course – when the idea of Mascella blossomed, we envisioned our products being gifted around the world, for many occasions.
Every Mascella piece is nestled in a branded microfiber drawstring bag and we keep the price hush hush by not including a receipt in the package. This makes it easy for you to gift our products and allows us to avoid unnecessary waste. You can easily return Mascella products with your order number, so a paper receipt is not necessary.
Patent Poise
What’s the scoop on “patent pending”?
Our sassy word and initial claws are such a hot innovation, we’ve wrapped them in a pending utility patent.
A thorough “patentability study” assures they’re a global first – hair claws made of words and initials have never been done before.
As a female-led fashion force, we fiercely guard our creative couture and are so proud to bring a product to market that is the FIRST of its kind.
Bulk Brilliance
Craving a Mascella claw cascade?
Whether it’s for an event, team, or just because, we can cater to your bulk whims, with a dash of color customization too.
For a grand affair or to sprinkle Mascella charm in your boutique, retail establishment or e-commerce platform, let’s talk volume and visions at Hello@ShopMascella.com.
